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Omar Faruk
Jul 18, 2022
In GL2020 Biz Chatter Cafe
Call Park allows the user to send a call to the holding area . Once the call is parked, the user can dial the park extension to answer the call. There are some scenarios where this can be useful. If everyone on your team can handle the call, you can transfer the call to the park. Then you can announce to the team that a call is taking place and anyone available can grab it. If a specific agent on ghost mannequin effect service your team needs to handle the call, but you are currently busy, you can transfer the call to the park. If the agent cannot answer the call in a timely manner, you can dial the park extension to get the call back. This allows you to assist and receive messages, rather than holding them endlessly. I received a call, but I'm asking for the opinion of my boss. Instead of forwarding the call to your boss's line, forward it to the parking lot. Stop by your boss's office, dial Park Extension and answer the phone. Call Park prevents multiple transfers, the risk of dropping callers, and the risk of accidentally sending a call to voice mail. 3) N-way call You know the term "three-way call". Today, the term is a bit outdated when it comes to business phone technology. N-way calls are basically 3-way calls, but you can make calls with 3 or more people. image8 1 Instead of a conference call where multiple people dial a number to reach the "room" of the conference call,
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Omar Faruk

Omar Faruk

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